Account handover, closing your account and business ID
Moving the account to the new owner when a business changes hands, the previous owner's approval, closing or deleting the account, and finding your business ID and registered email.
When you hand over or take over a business, you don't need to delete the account: the new owner replaces the account's email, password, phone and business details with their own and buys the license in their own name. You can also close the account completely or delete the data; these actions can't be undone.
Business handover: taking over the existing account
Change the login and phone details
On the web, go to the user menu (the four-square icon at the top right) › Change Email / Password / Phone and replace the email, password and registered phone with the new owner's details. The verification code is sent to the phone registered on the account. Steps: Changing your password, email and phone.
Update the business details
Change the business name, address and receipt details under My Profile › My Business Info. Product, customer and sales data aren't affected by this change: Business details and logo.
Buy the license in the new owner's name
The new owner buys the next license with their own billing details. The remaining license period stays on the account.
Clear the old data (optional)
If you don't want the previous owner's sales or customers, follow the steps in the Deleting data in bulk article. Export to Excel as a backup before deleting.
If the registered phone belongs to the previous owner, the verification code goes to them. In that case, the previous owner must message our WhatsApp support line from the phone number registered on the account and approve the change; for security reasons, the email and phone aren't changed without approval. If you can't get approval, you need to open a new account.
Alternative: opening a new account
The new owner can open a new account at benimpos.com. Products, customers and suppliers in the old account are exported with Excel and uploaded to the new account (products, customers, suppliers). Exporting to Excel requires a license, so do this before the old account's license expires. Past sales aren't moved this way. If the tax registration has changed, buy the license for the new account with the new owner's details.
Closing and deleting the account
- An unlicensed account costs nothing and there are no automatic payments; you don't have to close an account you won't use.
- To delete only the data, use My Profile › Delete My Data on the web; to return the whole account to its first-day state, use My Profile › Reset My Account (it asks for your password and an SMS code). A reset account stays open.
- In the mobile app, Delete my account on the Profile page deletes the account completely and permanently. The deleted account's email is changed to an address starting with "deleted…" and the data can't be restored.
- If you want your account closed (deactivated), message our WhatsApp support line from the phone number registered on the account, giving your registered email. Export your data to Excel first; you can't log in to a closed account.
Deleted and reset data can't be restored by the support team either.
Frequently asked questions
What is my business ID, and where is it shown?
Your business ID is your account number starting with the letter U. On the web it is in the Your Account Number field on the My Profile › My Business Info tab, on desktop at the top of the home page, and on mobile on the Menu › Profile page. It is used for staff login and support requests.
I don't remember which email I registered with.
If you have an open session somewhere (e.g. the computer at the till), you can see the registered email under My Profile › My Business Info. If not, message our WhatsApp support line from the phone number registered on the account, giving your business ID; you'll be told your email address with part of it hidden. Your password is never given out; reset it with I forgot my password.
My registered phone has changed and the verification code doesn't arrive.
If you still have access to the old number, update it on the Change Email / Password / Phone page. If you don't, message our WhatsApp support line; the number is updated once we've verified that you are the account owner.
My accountant / a former employee registered their own number.
The owner of that number has to message our support line and give approval, or share the code with you. Then change the phone details to your own number.
I deleted or reset my account. Can you restore my data?
No, deleting and resetting are permanent. If your email address starts with "deleted", the account was deleted from the mobile app; you can register again with the same email, or message our support line to have the email corrected, but the data won't come back.
Can I close my account and register again with the same email?
An email can be used on only one account. Once the old account has been closed (deactivated), you can open a new account with the same email; the new account starts empty.
I opened accounts with more than one email. Can you close the ones I don't use?
Yes. Send the emails of the accounts you want closed to our support line from your registered phone.
Can I transfer my license to the person taking over, or to another account?
The license is tied to the account; if you hand over the account, the license period continues with it. Moving a license to another account isn't generally done; for your particular situation, message our support line.
I want to separate a branch account and hand it over to someone else.
Give your approval by messaging our support line from the main account's registered phone; the branch account's link to the main account is removed, and the branch continues to be used with its own email and password.
What happens to fiscal cash register and e-invoice integrations in a handover?
Integrations are tied to the account; they keep working when the account is handed over. For the fiscal transactions of the cash register device and its GMP3 license, contact your device company; for e-invoicing, contact your integrator.