The barcode scanner doesn't read or no product comes up
Test that your barcode scanner works and fix product not found, wrong characters, wrong product and camera scanning problems.
USB barcode scanners work like a keyboard: they type the barcode and press Enter at the end. If the scanner doesn't read, no product comes up or it types the wrong characters, check the following.
Is the scanner working?
Notepad test
Open Notepad on the computer and scan a barcode. If no digits appear, plug the scanner into another USB port; if it still types nothing, the scanner or its cable is faulty.
Line ending
In Notepad the cursor should move to the next line after the barcode (Enter). If it doesn't, set it up by scanning the "Enter / CR suffix" barcode in the scanner's manual.
Wrong characters
If it types different characters instead of the barcode, the scanner's keyboard language doesn't match your computer's keyboard language; use the manual to set the scanner to the same layout (e.g. Turkish Q keyboard).
On the sales screen
- The cursor must be in the barcode box; if you clicked another field, go back to the barcode box with Home.
- A "Product not found" warning means the product isn't saved in your account: add the product.
- If the barcode you scan comes up with a different product name, Automatic product creation is on and the barcode is saved under another name in the BenimPOS database; correct the name on the product card or turn the setting off.
- If scale labels don't read, check the scale barcode setting.
- If there is no beep when scanning, turn on the Sound permission in the site settings in the browser's address bar.
In the desktop app
- First confirm with the Notepad test that the scanner works (steps on the Web tab).
- The barcode box on the sales screen must have focus; when a window closes or after a sale, the cursor returns to the barcode box by itself.
- If a barcode is scanned into the Quantity or Price cell by mistake, the app shows a "Scanned into the wrong field" warning and restores the previous value; scan the barcode again.
- For a barcode that isn't found, you're asked "Do you want to add a new product now?"; if you answer Yes, the product card opens with the barcode.
- You can turn the scan sound on and off with Profile settings › Receipt and sales › Barcode sound.
On mobile
- To scan with the camera, tap the Scan barcode button on the sales screen; give the app camera permission.
- Bring the barcode inside the frame; use the torch in the dark and the zoom button for distant barcodes.
- For many products in a row, turn on Continuous mode; each barcode scanned is added to the receipt.
- If you use an external Bluetooth/USB scanner, tap the barcode field and scan; the scanner must send Enter.
- The "Barcode number can't be empty" warning means the scanner is only sending Enter; check the scanner settings.