Branch licenses and extra desktop devices
Why each branch is licensed separately, the branch discount, extra device rights for using the desktop app on a second computer, and changing computers.
If you want separate stock and turnover for a second store, a warehouse or a vehicle, a branch account is opened and licensed separately. A second or third till in the same store works with the same account: there is no device limit in the web and mobile apps, and there is currently no extra charge for using the desktop app on additional computers.
Branch account and license
- Each branch is a separate account; it has its own products, stock, customers and reports. From the main account you switch to branches and get their reports together. Steps to open a branch: Adding branches and switching between branches.
- A branch needs a different email that has not been used before from the one on the main account.
- A new branch is free for the first month; after that each branch is licensed separately. The main account's license does not cover branches.
- A %10 discount applies to the annual license of branch accounts. Ask our WhatsApp support line for the discount code before buying.
- Buy the branch license on the Buy License page, signed in with the branch's own email.
Extra desktop device rights
- You can use the desktop app with the same account on a second or third till too; there is currently no extra charge for additional computers.
- Install the app on the new computer and sign in with the same account. If you see an “Extra device” or “your extra desktop device license has expired” warning, send that computer's App Key (shown at the bottom of the desktop home page) to our WhatsApp support line; the device is added free of charge.
- You can see your devices and their status on the web in the user menu (the four squares icon at the top right) › My Desktop Devices page. The Activation Status column shows free device right, active, expired or Buy. Details: My desktop devices and extra device rights.
- Until the device is added, that computer can make sales but does not sync with web and mobile.
Frequently asked questions
I have two shops. Is one license enough?
No. A branch account is opened for the second shop, and the branch is licensed separately (with the branch discount).
Can I track store and warehouse stock separately?
One account cannot hold two separate stocks. If you open the warehouse or vehicle as a branch, stock is kept separately and you move products with product transfers.
There are two tills in the same store. Do I need two licenses?
No. With the same account, you can use the second till from a web browser or the mobile app at no extra charge. There is currently no extra charge for using the desktop app (works offline) on the second till either.
How do I add a second computer?
Install the desktop app on the second computer and sign in with the same account; the computer is added to the My Desktop Devices list. If you see a device right warning, send the computer's App Key (at the bottom of the desktop home page) to our WhatsApp support line; it is added free of charge.
I changed my computer. Does my free device right move to the new computer?
Yes. Install on the new computer and sign in with the same account; if the right is still assigned to the old computer, send the new computer's App Key to our WhatsApp support line, and the free device right is assigned to the new computer.
How do I use the branch account on the till computer?
Sign in to the desktop app with the branch's email and password. Only one account can be open on a computer at a time; there is no switching between branches in the desktop app.
Where do I see the end dates of branch licenses?
On the web, the Your Branches page shows each branch's license type and end date; on mobile, the Menu › Branches page shows license end dates.
I bought the license on the main account, but the branch says “license expired”.
A license covers only the account it was bought for. The branch needs its own license. If you think you bought the license on the wrong account: I paid but the license does not show.
I closed my branch. What happens to the branch's remaining license?
Message our WhatsApp support line with the main account and branch email addresses; your case will be reviewed.