Campaigns and discounts: frequently asked questions

The most frequently asked questions about Campaigns and Discounts.

Setup

Do campaigns cost extra?

No. Campaigns are included at no extra charge on licensed accounts.

Do I need to set up the campaign separately on desktop and mobile?

No. A campaign you set up in the web panel is applied with the same rule on the web sales screen, in the desktop program and in the mobile app. Use the latest version of the desktop program and the mobile app.

Can I run different campaigns at my branches?

Yes. Set up the campaign from the main account and select the branches in the Where and for whom section. If you don't select any, it applies at all branches.

Can I apply a campaign a limited number of times per receipt? (e.g. 50% off the 2nd item, up to 3 items)

Yes. Enter the number in the Max per receipt: box of the campaign rule. Items over the limit are sold at the normal price. Older versions of the desktop program and the mobile app don't apply limited campaigns; use the latest version.

I don't want campaigns to apply to wholesale customers.

If you sell to wholesale customers with Price 2 (or Price 3), untick that price type in the campaign.

Can I run a campaign at certain hours?

Yes. Set a time range with Only at certain hours (e.g. 14:00 – 17:00). You can also select the days (e.g. weekends only).

Does a group's campaign apply to a new product I add to that group?

Yes. If you selected a group in the campaign, products you add to the group later are also included in the campaign. Open sales screens refresh the campaign list at least every 10 minutes; to see it right away, reopen the sales screen.

At the till

The campaign wasn't applied.

Check the following: has the Campaigns and Discounts Agreement been accepted (no campaign is applied until it is); is the campaign on the Active tab; are today's day and time selected in the campaign; which price type is the sale made with; does the row have a manual discount or a manually changed price; is the product or its group selected in the campaign (check the excluded items); is return mode on. If the product is in another campaign, press the campaign button and select the campaign you want from the list.

Can two campaigns apply to one product?

No. Only one campaign applies to a product; the one with the higher priority is chosen, or if priorities are equal, the one that saves the customer more. A receipt total campaign can be added on top of product campaigns.

I want the free item to show as 0 ₺ on the receipt, without spreading the discount onto the cola.

Open the campaign and set Discount on receipt to only on the free or discounted item. Buy X pay Y and discount on the Nth item campaigns have the same option. By default, the discount is spread across the products in the campaign.

The customer didn't get their free item.

In a cross campaign, if the free item hasn't been scanned onto the receipt, the reminder Scan the free item appears at the total. Scan the item onto the receipt; the discount is applied automatically.

I want to remove the campaign for this customer.

Press the campaign button (F3 on web, F10 on desktop, the Campaign chip on mobile) and tap the applied campaign. The choice applies only to that receipt.

Do a manual discount and a campaign apply together?

If you enter a manual discount on a row, the campaign is not applied to that row; your discount applies. A receipt discount, however, is applied together with campaigns.

When I pressed payment, it said "Campaign changed".

The campaign's time started or ended while the receipt was open. The receipt was updated for the new campaign; check the amount and complete the sale again.

Returns, cancellations and reports

How is a return from a campaign sale calculated?

The item is returned at the price paid in the sale; the campaign discount is deducted from the return amount. The campaign on items remaining on the receipt is not reversed. Process returns from a campaign sale from the sale details (Receipt Actions › Create return); on a new return receipt, the item is returned at the price it scans at.

How is the campaign discount sent to the fiscal cash register and e-invoice?

A line campaign is sent as a line discount and a receipt total campaign as a receipt discount; the amounts are the same as at the till.

Where do I see how much discount a campaign gave?

On the Report tab of the Campaigns and Discounts page. In sales reports, the campaign discount is included in the product discount and receipt discount.

If I delete a campaign, do past sales change?

No. The discount on past sales and the amounts in the report don't change; the campaign simply stops applying to future sales.