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I paid but the license doesn't show

Steps to check if you still see a "buy license" or "license expired" warning after buying a license: refreshing, the right account and branch, desktop syncing and bank transfer receipts.

3 min readUpdated: October 2026

For payments made by credit card on the web, the license is activated immediately; most of the time the license is already active, but the open page or app is showing old information. For bank transfer/EFT payments, the license is activated during working hours once your receipt has been checked. Try the steps below in order.

Steps to check

  1. Refresh the page, log out and log in again

    On the web, refresh the page or log out and log in again. Log out of the mobile app and log in again. Then check the license type and end date on the My Profile › My License tab on the web.

  2. Make sure you're logged in to the right account

    The license is activated on the account you were logged in to when you bought it. If you opened more than one account with different emails, the license may be on the other account. A branch and the main account are separate accounts; a license bought for the main account doesn't show on the branch. You can tell which account you're in from the business ID (it starts with U) under My Profile › My Business Info.

  3. Sync on desktop

    Press Sync now on the data integration card on the desktop home page, or close and reopen the app. The license type and end date are updated on the Settings › Your license details page. If the app is on an old version, update it first: Updating and backing up the desktop app. If the login screen says Offline even though there is internet (usually on Windows 7): Installing the certificate on Windows 7.

  4. Check that the payment went through

    Look for the payment on your card statement or in the SMS from your bank. If the payment screen gave an error and no money was taken, the payment wasn't completed; try again or pay by bank transfer/EFT.

  5. If you paid by bank transfer, send the receipt

    Bank transfer/EFT payments aren't matched automatically. Make sure you've sent the receipt, your registered email address and your billing details to our WhatsApp support line.

  6. Message our support line

    If the problem continues, send our WhatsApp support line the following: your account's registered email address or business ID, the payment date, the payment method and the receipt or a screenshot of the “payment successful” screen (if you paid by card, the cardholder's name). Once the payment is checked, your license is activated.

Our support team will never ask for your card number, the card's security code or your BenimPOS password. Don't share this information anywhere.

Frequently asked questions

I renewed my license but I still get the “your license is expiring” warning.

Refresh the page or log out and log in again. A warning sent by SMS may belong to another account of yours (e.g. an old trial account opened with the same phone, or a branch); compare the business ID in the message with your own business ID.

I bought a lifetime license but it says “license expired”.

Most likely the warning means the free web and mobile period that came with it has ended; your desktop license has no expiry. See Lifetime desktop license.

I bought the license on the wrong account (another email / branch). Can you move it?

Send our WhatsApp support line the registered emails of both accounts and which account the license should be used on; the case is reviewed with the account owner's approval. Time isn't transferred from a licensed account to another account, and accounts aren't merged.

I bought a license but I can't log in.

If the login problem isn't related to the license, follow the steps in the I can't log in article.

Syncing has stopped on desktop and it says “your additional desktop device license has expired”.

This computer needs to be registered as a device. There is currently no charge for additional computers; send the computer's App Key to our WhatsApp support line and the device will be registered: Branch and additional device licenses.

I paid outside working hours. When will it be activated?

Card payments made on the web are activated immediately, even outside working hours. Bank transfer/EFT payments are checked at the start of the next working hours.

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