Settings and branches: frequently asked questions
Opening a branch and its license, switching and transferring between branches, logo and VAT on receipts, text size, customer display, payment types, currencies, deleting and moving data.
The most common questions about branches, receipt and display settings, payment types, currencies and account data. For answers that depend on the app, select your app at the top of the page.
Branches
How do I open a branch?
Click MAIN ACCOUNT in the top bar, open Branch details / Add new branch and press Add New Branch. Enter the branch name and contact person, and the login email and password for the branch account. The branch email must be different from the main account and the other branches.
You can't add branches in the desktop app; do it in the web panel. To run a till at the branch, log in to the desktop app with that branch's email and password.
You can't add branches in the mobile app; do it in the web panel.
A new branch can't be opened from a branch account; add branches from the main account. Details: Adding branches and switching between them.
Do I need a separate license for each branch? Is there a branch discount?
Yes. Each branch is a separate account; a new branch is free for the first month, and after that each branch is licensed separately. The main account's license does not cover the branches. A main account with branches and its branch accounts get a %10 discount on the yearly license; the discount code is set up automatically and appears already filled in the discount code field on the Buy License page, so you don't need to request it. If an integration such as e-fatura (Turkish e-invoicing) will be used at a branch, it is activated separately for that branch.
Do branches share stock, customers and the till?
No. Each branch has its own products, stock, customers, income and expenses, and reports; a sale on the main account does not reduce a branch's stock. Shared stock, shared customer accounts and merging two accounts are not available at the moment. The main account can switch to any branch and get their reports together.
How do I switch between branches?
Click MAIN ACCOUNT in the top bar and select the branch; while in a branch, click the branch name to go back to the main account.
The desktop app has no switching between branches; one account is used per computer. For a branch's till, log in with that branch's email and password.
How do I transfer products and customers from the main account to a branch?
- Sending products and stock: Product transfer (deducted from the sender's stock and added to the receiver as a purchase invoice; if the product doesn't exist at the receiver, it is created).
- Saving prices and product details to branches too: Apply change to branches on the product card, APPLY PRICE CHANGE TO BRANCHES on the purchase invoice.
- Copying the whole list: on the main account, export to Excel from the Products (or Customers) page, then switch to the branch account and import it.
After the transfer the accounts work independently; actions are not reflected in each other automatically.
Is there a warehouse feature?
There is no separate warehouse module. You can open the warehouse as a branch account and transfer products between the store and the warehouse; the warehouse branch is also licensed separately.
Do I need to open a branch for a second till in the same store?
No. A second till in the same store works with the same account. The web and mobile apps can be used on unlimited devices. There is currently no extra charge for using the desktop app on a second or further computers either. See My desktop devices and extra device rights.
I opened a separate account by mistake and want to link it as a branch. I want to separate a branch or change the main account.
Linking an existing account as a branch, separating a branch from the main account and swapping the main account with a branch are done by our team. Write to our WhatsApp support line with the email addresses of the main account and the branch; before the change, you will be asked to confirm from your registered phone. We recommend exporting your product, customer and supplier lists to Excel beforehand.
Receipts and display
How do I add a logo, business name and legal name to the receipt?
You can't upload a logo in the mobile app; upload it in the web panel. You can change the business name on the Menu › Profile page.
I don't want VAT on the receipt, I want a fixed note at the bottom of the receipt, I want to change the receipt width.
In the mobile app only the receipt width (Menu › Profile) can be set; other receipt settings are made in the web panel and apply to mobile too.
Details: Receipt printing and receipt template.
The design I made in the receipt template doesn't show on the receipt.
For your template to be used, turn on Use Receipt Design Template on the My Profile › Other Settings tab in the web panel and save. Templates can only be designed in the web panel; the desktop app has no template tool.
The text on screen is small. Is there a dark theme?
Use browser zoom (Ctrl + +). For the dark theme: My Profile › Other Settings › Dark Theme.
Text size follows the phone's display settings.
The screen layout and colors can't be customized; there is no going back to the old interface. Detailed tips for the sales screen: Sales: frequently asked questions.
How do I open the customer display (second monitor)?
Connect the second monitor to the computer (HDMI), and in Windows go to Settings › System › Display, detect the display and choose "Extend these displays".
On the sales screen, use Open customer display on second monitor in the Options panel.
On the sales screen: Devices and options › SALE OPTIONS › Open Customer Display. If no second screen is found, a preview window opens; closing and reopening the app may help it detect the screen.
The mobile app has no customer display.
The customer display shows the product name, price and total; text size, color and title can't be customized.
How do I turn off the virtual keyboard that keeps appearing on screen?
The mobile app uses the phone's own keyboard; there is no separate setting in BenimPOS.
See Virtual keyboard on touch screens.
Can I change or turn off shortcut keys (e.g. F9)?
No, shortcut keys are fixed. Payment shortcuts differ between the desktop app and the web: F1 / F2 / F3 on desktop, F8 / F9 / F10 on the web. Full list: How to make a sale.
Payment types and currency
How do I add a payment type such as bank transfer or meal card?
In the left menu, go to Payment Types › New Payment Type. Enter a name and choose the Linked till: Cash (added to the cash total), POS (added to the card total) or External Till (shown as a separate till, e.g. bank transfer).
Payment types can't be set up in the desktop app; set them up in the web panel. If the new type doesn't appear, press Sync now on the home screen.
Payment types can't be set up in the mobile app; set them up in the web panel.
During a sale, select it with Other, the rightmost of the payment buttons. There is no bank integration or tracking of card payment holds / settlement dates. See Payment types.
Can I enter product prices in dollars / euros?
Yes. In the web panel, turn on My Profile › Other Settings › Use exchange rates and select the currency next to the price on the product card. During a sale, the price is converted to your app currency at the current rate and printed on the receipt. You can enter your own rate from Exchange Rate Entry in the user menu (on desktop Settings › Exchange rates, on mobile Menu › Exchange Rates); the rate you enter stays in effect until you change it, and the system rate is used for currencies you haven't entered. There is no option to show both the foreign currency and the TL amount on the same receipt. See Exchange rates.
Can I set the app currency to USD, EUR or AZN instead of TL?
Yes. In the web panel, change the App currency on the My Profile › Basic settings tab (you can search the 54 currencies by code or name); to change the price currency of all products at once, use My Profile › Bulk Currency Change. An account has one app currency; if you want separate tills in two currencies, you can open a branch account for the second currency. These settings are changed in the web panel.
Can I use BenimPOS in English, Azerbaijani, Russian or Arabic?
Yes. In the web panel: My Profile › Basic settings › Language; on desktop: Settings › Profile settings › Language; on mobile: the language button at the top right of the login screen or Menu › Profile › Language. The web and desktop apps share the same language; the mobile app's language is stored on the phone. Country, phone country code, VAT rate and time zone are on the same tab. See Language, country and region settings.
Account and data
I want to delete all products, customers or sales, or reset my account.
Bulk deleting and resetting are not available in the desktop app; do them in the web panel and the desktop app will be updated by sync.
Bulk data deletion is not available in the mobile app. Delete my account in Profile closes your account completely and permanently; use it only if you want to close your account.
You do the deleting yourself; our team does not delete data for you. Make a backup with Excel before deleting. See Bulk deleting data.
Can you restore data I deleted by mistake?
No. Deleted products, customers, suppliers, sales and notes can't be restored, and our team can't restore them from a backup either. You need to create the record again. You can see who deleted it, from which app and when on the Activity Log page in the user menu of the web panel.
How do I change my email, password or registered phone number?
In the web panel, on the Change Email / Password / Phone page in the user menu; changing the email or phone requires a verification code. In the desktop app only the password can be changed, and the mobile app doesn't have these options. See Changing password, email and phone.
I'm moving the desktop app to a new computer. Will I lose my data?
On a licensed account your data is in the cloud: install the app on the new computer, log in with the same account and wait for sync to finish. To move your free device right from the old computer to the new one, send the new computer's App Key (shown at the bottom of the desktop home screen) to our WhatsApp support line and say that you will no longer use the old computer. If you will use both computers, you need an extra device right. See My desktop devices.
How do I turn price change notifications on / off? Do I get a phone notification for sales?
In the web panel, with the Price change notifications and Automatic price change options on the My Profile › Other Settings tab. Till actions that need attention (removing an item from a receipt, reducing stock, return requests, credit sales) are listed on the Notifications page in the web panel; no instant phone notification is sent for each sale. See Notifications and announcements.
Sale times are recorded wrong.
In the web panel, check that the App time zone on the My Profile › Basic settings tab is correct; the list shows the current time next to each zone. In the desktop app the sale time comes from the computer's clock; also check the date, time and time zone settings in Windows.
Is my data backed up? Can I get a daily Excel backup by email?
Your data is stored in the cloud. There is no feature that emails a daily automatic Excel backup; you can export your product, customer and supplier lists to Excel from the web panel at any time. You can turn on weekly / monthly sales report emails on the My Profile › Email Preferences page.