License invoice, cancellation and refund
When the license invoice is issued and where to download it, invoices in a company's name, cancellation and refund within 14 days, double charges and refunds for store purchases.
Your license invoice is issued within 10 working days using the billing details you entered at purchase; it is added to the My Profile › Your Invoices tab and sent to your email address. You can request cancellation and a refund within 14 days after buying.
License invoice
- You can download your invoice as a PDF on the web from the user menu (the four squares icon at the top right) › My Profile › Your Invoices tab.
- For an invoice in a private person's name, choose Individual (full name, Turkish ID number, address); for an invoice in a company's name, choose Corporate (company name, tax office, tax number, address). These details are required because issuing an invoice is a legal obligation.
- If you paid by bank transfer, send your billing details together with the bank receipt to our WhatsApp support line.
Cancellation and refund
- You can request cancellation and a refund within 14 days of the purchase date. Send your request to our WhatsApp support line together with your registered email address; with your approval, the license is removed from the account and the payment is refunded to the method you paid with.
- After 14 days no refund is given; there is also no partial refund for unused remaining time.
- Extra desktop device rights are not refundable and cannot be transferred to another device or account.
- Cancellations and refunds for purchases made inside the mobile app through the App Store or Google Play can be made only through that store (the Apple / Google subscriptions page); BenimPOS cannot process them.
Frequently asked questions
My invoice has not been issued.
The invoice is issued within 10 working days after the purchase. If this time has passed, check the junk/spam folder of your email and the My Profile › Your Invoices tab; if it is not there, message our WhatsApp support line with your registered email.
The invoice was issued in my own name, but I want it in my company's name.
The invoice is issued according to the Individual / Corporate details you chose at purchase, so make the right choice when buying. If your billing details are wrong, message our WhatsApp support line as soon as possible with the correct details (company name or full name, tax number or Turkish ID number, tax office, address, phone); your request will be reviewed.
My card was charged twice.
Send our WhatsApp support line the payment date, your registered email and a screenshot of your card transactions. The payment records are checked; if there is a duplicate charge, it is refunded. Sometimes two transactions appear temporarily at the bank and one drops off by itself.
I bought a license by mistake. Can I cancel it?
Yes, if 14 days have not passed since the purchase; message our WhatsApp support line.
My business closed. Can I get money back for the remaining time?
If the 14-day period has passed, no refund is given. If you do not renew the license, your account switches to the free version, you are not charged and your data is kept. To close the account: Transferring and closing an account.
I want to cancel my subscription. Am I charged every year?
Licenses bought on the web have no automatic renewal and no automatic charge; there is no subscription you need to cancel. If you started a store subscription inside the mobile app, cancel it in the App Store / Google Play subscriptions section on your phone.
I bought the license on the wrong account.
Message our WhatsApp support line right away with the email addresses of the account the license was bought on and the account you want it on; the case will be reviewed. See I paid but the license does not show.