Mobile app: frequently asked questions
Frequently asked questions about the camera and barcodes, using the mobile app without internet, multiple phones, app versions, Bluetooth printers and labels.
The BenimPOS mobile app (BenimPOS Pro) runs on Android and iOS and keeps data directly in the cloud. For installation and login, see the Mobile app installation and login page; below are the most common questions about using it.
Using the app
Can I use the same account on more than one phone?
Yes. You can log in on as many phones and tablets as you like with the same email and password or with staff codes; there is no device limit on mobile and web.
Does the mobile app work without internet?
No, the mobile app sends every action to the server instantly; sales are not saved when there is no connection. If the connection drops during a sale, the message "The sale may have been saved" appears; check Menu › Sales Report before trying again. For tills that need to work without internet, use the desktop app.
Will I lose my data if I delete and reinstall the app?
No. Data is kept in the cloud; when you reinstall the app and log in with the same account, everything is still there.
Where do I see the app version?
It's shown at the bottom of the Menu › Profile page. When reporting a problem, send the version, your phone's brand and model and, if possible, a screen recording.Can I go back to an older mobile version?
No. Keep the app up to date from Google Play / the App Store. Where things are on the new screens: New interface guide.
Is there a dark theme on mobile?
The mobile app currently has no theme option.
Camera and barcodes
The camera won't open and I can't scan barcodes.
In the phone settings, give the BenimPOS Pro app camera permission and reopen the app. Bring the barcode inside the frame; use the flashlight in the dark and the zoom button for distant barcodes. Scanning requires internet. Details: The barcode scanner doesn't read (Mobile tab).
The camera image turns upside down when scanning barcodes.
This can happen on some Android models. Turn off the phone's screen rotation setting and try again. If it continues, send the phone's brand / model, the app version and a short screen recording to our WhatsApp support line.
I want to scan many products in a row.
Turn on Continuous mode on the camera screen; every barcode scanned is added to the receipt.
Can I connect a Bluetooth / USB barcode scanner to the phone?
With scanners that work like a keyboard, tap the barcode field and scan; the scanner should add Enter at the end. There is no separate scanner integration for phones and tablets; the most reliable way is to scan with the camera.
I can't copy the barcode on the product card.
Copying the barcode text is currently not available in the mobile app. You can copy the barcode from the product card in the web panel, and use Change Barcode on the web to change it.
Screens and saving
When adding a product, the Save button is hidden under the keyboard.
Close the keyboard by tapping an empty area on the screen or with the phone's back button; the Save button appears.
Product photos upload sideways / upside down.
The photo is saved according to the orientation information from the phone camera. Take the photo holding the phone upright, or rotate it in the gallery and save it before uploading.
The app shows revenue when it opens. Can I change the start screen?
The Summary screen shown at startup is the home page of the new design; there is currently no option to change the start screen. To make a sale, tap the large New Sale button in the middle.
I can't see some customers / products on mobile, or the numbers differ from the desktop app.
The mobile app shows the current data in the cloud. Changes made in the desktop app don't appear on mobile until the desktop app syncs: Sync: frequently asked questions. When logged in as staff, only the sections you have permission for are shown; on accounts with branches, select the correct branch in Menu › Branches.
Printing and labels
The Bluetooth receipt printer won't connect or print.
First pair the printer in the phone's Bluetooth settings; on Android, give the app Bluetooth and Location permission. On the receipt screen, choose your printer with Print › Select Bluetooth printer. If the problem continues, remove the pairing, pair again and try with another phone. Details: The receipt printer doesn't print (Mobile tab).
Can I print labels on mobile?
With the Print label icon on the product card you can print the product's barcode label on a Bluetooth printer; the design is fixed. For shelf label design and bulk printing on A4 label sheets, use the web panel: How to print shelf labels.