Deleting data in bulk and resetting your account
Delete all products, customers, suppliers or sales up to a certain date, or reset your account.
You can delete wrongly uploaded products, customers or test sales in bulk, or reset your account completely. These actions are permanent and can't be undone, which is why your password and an SMS code sent to your registered phone are required.
Deleting data in bulk
The My Profile › Delete My Data tab has these sections:
- Delete all products: all product cards on your account are deleted.
- Delete all my customers: customer cards are deleted; sales and payment records remain without a customer.
- Delete all my suppliers: supplier cards are deleted; invoices remain without a supplier.
- Permanently delete all my sales up to a date: sales up to the date you choose are deleted.
In each section, enter your password, tick the confirmation box, get the SMS code with Send Verification Code and type it in, then press the relevant delete button.
Resetting the account
My Profile › Reset My Account permanently deletes all your data and returns the account to its first-day state. It requires your password, the confirmation box and an SMS code.
Before deleting, back up your products, customers and reports by exporting them to Excel. Deleted data can't be restored by the support team either. If the SMS code doesn't arrive, check that your registered phone is correct or contact our support team.
To delete a single product, customer or sale, use that record's own page instead of bulk deletion.
Bulk deletion and account reset aren't available on desktop; do them in the web panel. Your data in the desktop app is updated by syncing. If you open the desktop app with another account, the old data on the computer is deleted; the app warns you before this happens.
Bulk deletion isn't available on mobile. Delete my account on the Profile page deletes your account completely and permanently; use it only if you want to close your account.