Loyalty at the till: entering a number, using points and stamp rewards

1. Add the products and press Loyalty

   Add the products to the receipt on the sales screen. Press the 1 Loyalty button to the right of the amount paid field (shortcut: F4).

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2. Type the number, checkout code or card number

   1 Type the customer's mobile number (e.g. 0532 741 85 60; for a foreign number use + and the country code, e.g. +994 50 123 45 67), the 6-digit checkout code on their phone or the card number, then press 2 Find.

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   If the customer has opened the checkout code on their phone, scan the barcode on their screen straight into the product barcode field; you don't need to open the window. If your laser scanner can't read the phone screen, type the 6-digit code by hand.

3. The customer is added to the receipt

   The Loyalty button now shows the customer's name and balance. If you complete the sale like this, the customer earns points. Press the button again to see the customer's points and stamps; from here you can 1 Use stamp reward, 2 Use points, 3 Remove from receipt or enter an 4 Other number.

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Customer selection and the loyalty card work together

• When you select a customer: if the customer's record has a mobile number, the loyalty card for that number is linked to the receipt automatically. You don't need to enter the number separately.
• When you enter a number for the loyalty card: if you have a customer saved with the same mobile number, that customer is selected automatically too. If the number is saved on more than one customer record, the Select the customer window opens; pick the right customer or press Skip to continue without a customer. Selecting one is optional.
• If you remove the customer from the receipt, the loyalty card that came with the customer is removed too (as long as no points or reward were used).
• This matching does not merge the customer record and the loyalty membership; they are separate records. If the customer record has no mobile number, no card is linked; enter the number yourself with the Loyalty button.

Using points

Press Use points. 1 You see the customer's available points and the most they can use on this receipt. 2 Type the points to use (1 point = 1 ₺) and press 4 Apply points. 3 If the customer was found with the checkout code, no extra code is asked for.

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If the number was typed by hand, the customer's checkout code is required so that nobody else can spend the points: the customer opens their card at benimpos.com/rewards, you type the checkout code into the 2 box or scan the barcode, then press Apply points. Because no SMS is sent, this works the same way for foreign numbers.

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Using a stamp reward

When the customer's stamp card is full, the Loyalty button shows reward ready. Press Use stamp reward.

1. Choose the free product

   If the reward is "one product free" and you selected more than one product, the Which product is free? window opens. Products already on the receipt appear at the top with their prices. 1 Press the product the customer wants; if it isn't on the receipt, it is added automatically.

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2. Confirm the reward

   1 The full stamp card and the reward are shown. 3 Press Use reward; the stamps are deducted from the customer's card and the discount is added to the receipt. If the customer has more stamps than the target, the extra stamps carry over to the next card.

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Discount on the receipt and completing the sale

2 The Reward and Points discounts are shown separately in the total area, and 1 the Loyalty button shows the points used. Complete the sale as usual with 3 Cash, Card or another payment type.

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Once the sale is saved, 2 the last sale card shows 1 the points earned, the customer's new balance and stamps.

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• Points and rewards used are recorded on the receipt as a discount, so reports, profit, the fiscal cash register and e-fatura (e-invoice) all come out correctly.
• If points or a reward cover the whole receipt, the receipt is 0 ₺; 0 ₺ sales are not sent to the fiscal cash register automatically. If needed, you can send it by hand from the last sale card.
• If you remove a product from the receipt or increase the discount and the reserved points no longer fit, the points are released automatically.
• If you cancel the sale or take a return, the points earned are taken back and the points used are returned to the customer.